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InstaCare Online

Intermountain Healthcare
InstaCare Online Reviewers

The author is grateful to the following individuals, for their time and expertise in reviewing the triage content that has been incorporated into these protocols.

Group Individuals
Call Center Directors

Susan MacLean M.D.
Medical Advisor
Clinidata Corporation, Toronto, Ontario, Canada

Barton Schmitt M.D. Professor of Pediatrics
Medical Director After-Hours Call Center
Children's Hospital, Denver, CO

Herb Sutherland DO
Medical Director of Emergency Department and Medical Call Center
Central Dupage Hospital, Winfield IL

Richard Thomas, PhD
Director, Samaritan Regional Poison Center
Phoenix AZ
Physicians

Gregor Blix M.D.
Urologic Surgeon, Medical Director Healthcare Midwest Surgery Center
Bronson Methodist Hospital and Borgess Hospital, Kalamazoo MI

John Brofman M.D.
Pulmonologist, Medical Director of Critical Care
MacNeal Hospital and Health Network, Berwyn IL

Andrew Davis M.D. MPH
General Internist, Asst. Professor of Clinical Medicine
University of Chicago Hospitals, Chicago IL

Kellie Flood-Shaffer M.D. , FACOG
Assistant Professor, Obstetrics and Gynecology
Texas Tech University Health Sciences Center, Lubbock TX

David Goldberg M.D.
Director of Student Health, Asst. Professor of Medicine
Loyola University Medical Center, Maywood IL

Tony Lang, M.D.
Internist, Mercy Hospital and Medical Center
Chicago IL

Katherine Nolan-Watson M.D.
Asst. Professor in Obstetrics and Gynecology
Loyola University Medical Center, Maywood IL

Roger Kaldawy, M.D.
Assistant Professor of Ophthalmology and Visual Sciences
Boston University School of Medicine, Boston MA

Edward Otten, M.D.
Toxicologist, Professor of Emergency Medicine
University of Cincinatti Medical Center, Cincinatti OH

Greg Ozark M.D.
Director, Med-Peds Residency
Loyola University Medical Center, Maywood IL

Paula Podrazik M.D.
Geriatrician, General Internist and ED Physician
University of Chicago Hospitals, Chicago IL

Anna B. Reisman, M.D.
Assistant Professor, Department of Internal Medicine
Yale University School of Medicine, New Haven CT

Daniel Stone M.D. MBA
Attending Physician and Clinical Instructor
Northwestern University Emergency Medicine Residency, Chicago IL

Penny Tenzer M.D.
Associate Professor of Clinical Family Medicine
Vice-Chair, Director of Family Medicine Residency
University of Miami School of Medicine, Miami, FL

Diana Viravec M.D.
Assistant. Medical Director, Emergency Services
MacNeal Hospital and Health Network, Berwyn IL

James Wilkerson M.D.
Attending Pathologist
Merced Pathology Laboratory, Merced CA
Nurses

Mary Alexander, CRNI
Chief Executive Officer, Infusion Nurses Society (INS)
Editor, Journal of Infusion Nursing
Norwood, MA

Joanne Dedowicz, RN
Director of Resource and Referral, Behavioral Health
Edwards - Linden Hospital, Naperville IL

Jenny DuFresne, RN
Manager for Valley Connection Call Center
Santa Clara Valley Hospital, Santa Clara CA

Rebecca Gebhart, RN MSN
Faculty, University of Phoenix, Phoenix, AZ
Call Center Advisor, ExpertKnowledgeNetwork.com

Deborah Gresham, RNC MSN
Clinical Nurse Specialist, Center for Women's Health Care
Miami Valley Hospital, Dayton OH

Valerie Grossman, RN BSN CEN
Director of Medical-Surgical Services
Via Health Hospital, Rochester NY

Laura Mahlmeister, RN PhD
Educational and Nurse Legal Consultant, Labor and Delivery Nurse
Mahlmeister and Associates, San Francisco CA

Kelli Massaro, RN
Telephone Triage Consultant, Call Center Nurse
After-Hours Call Center, Children's Hospital, Denver, CO

Donna Matthews, RN
Director of Professional and Client Services
Fonemed, St. John's, Newfoundland, Canada

Becky McGowan, RN
Call Center Nurse & Emergency Department Nurse
MacNeal Hospital and Health Network, Berwyn IL

Kim McCormick, RN
Telephone Triage, Home Health and Hospice Nursing
MacNeal Home Health Care, Berwyn, IL

Laurie Peachey, RN
Clinical Practice Consultant, Clinidata Corporation
Toronto, Ontario,Canada

Joan Rucker, RN
Perinatal and Maternal Educator
MacNeal Hospital and Health Network, Berwyn IL

Beverley Tipsord-Klinkhammer, RN MBA
Senior VP of Patient Services
Onslow Memorial Hospital, Jacksonville NC
Dentist

James Discipio, DDS
LaGrange, Illinois
Behavioral HealthCounselor

Jennifer Vitagliano MC CPC
Helpline Coordinator, Behavioral Health Services
Banner Health System Call Center

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